“Your Tiles, Delivered Your Way: Our Porcelain Tile Shipping Policy”
COVID-19 Delivery Update: In support of our efforts to keep everyone safe and healthy, our carriers provide contactless deliveries.
All Orders Are Processed As Soon As They Come In, And Every Customer Receives Low Shipping Rates With Fast Delivery Regardless Of The Size Of the Orders. We Provide Expedited Shipping For Clients Who Need Their Products Sooner. You Can Choose Expedited Delivery At Checkout, But Extra Charges Apply.
Tiling Accessories, Adhesive, And Grout Are Delivered As Parcels And Go Out By Courier. They Will Be Delivered To Your Doorstep, And If Our Courier Does Not Meet You On The Agreed Delivery Date, A Calling Card Will Be Left For You To Rearrange Delivery Or Claim Products From Your Local Depot.
Additional Charges May Apply For Remote And Hard To Reach Areas Such As Areas Accessible Only By Ferry And Military Bases. These Charges Will Be Calculated After The Order Is Received And Processed. You Will Be Contacted And Asked To Make Payment For Delivery, And Your Order Will Only Be Shipped Out When Such Payment Is Received.
Orders Will Be Shipped Out The Next Day, In 2-3 Working Days Or 5-7 Working Days Depending On The Type Of Order. Regardless Of The Covid-19 Situation, We Are Working Hard To Deliver Client Products On Time. Kindly Provide the Correct Delivery Information At Checkout.
Next Day Delivery
- We understand the importance of receiving your porcelain tiles promptly. That’s why we offer next-day delivery services for all orders placed before 11 AM.
- Rest assured, your tiles will be shipped out swiftly, allowing you to start your project without delay.
- For smaller orders, we utilize reliable parcel delivery services.
- These shipments are carefully packaged and tracked to ensure the safe arrival of your porcelain tiles.
- Larger orders or bulk purchases may require pallet delivery.
- Our dedicated logistics partners will transport your porcelain tiles securely on pallets to minimize any potential damage during transit.
- We will coordinate with you to schedule a convenient delivery time and ensure a smooth process.
- We understand that every delivery is unique, and you may have specific instructions regarding your order. During the checkout process, you’ll have the option to provide any special delivery instructions.
- Our team will do their best to accommodate your requests, ensuring a seamless delivery experience.
Flexible Delivery Options
- We understand that everyone has different schedules. That’s why we provide flexible delivery options to suit your needs.
- You can choose between standard deliveries, next-day delivery, or even select a specific delivery date.
- Please note that deliveries are only made between Monday and Friday. We currently do not offer deliveries on weekends or public holidays.
Safe and Secure Packaging
- Ensuring the safe arrival of your porcelain tiles is our top priority. We employ robust packaging techniques to protect your order during transit.
- From sturdy boxes for individual tiles to reinforced pallets for larger quantities, we take utmost care to minimize the risk of breakage or damage.
Acceptance of Delivery
- When your porcelain tiles arrive, it’s important to carefully inspect the packages or pallets for any signs of damage or discrepancies. If you notice any issues, please notify our customer support team within 48 hours with photographs of received goods.
- We will work with you to resolve the matter promptly and ensure your satisfaction.
- Please note that the driver’s role is limited to delivering the order to the specified address. They will not be responsible for unloading the tiles from the delivery vehicle or bringing them inside your premises.
- It is important to ensure that you have sufficient manpower or equipment to safely and efficiently unload the tiles upon delivery.
- Our dedicated customer support team is always ready to assist you with any queries or concerns regarding your delivery. Whether you need to reschedule a delivery, track your order, or address any issues, our friendly and knowledgeable staff will be happy to help.
- For Questions And Enquiries, Please Speak To A Customer Service Representative On 07877968447, Contact us, Instagram, & Facebook.