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Free Delivery on Orders Over £299!

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Free Tiles Cut samples

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Frequently Asked Questions

How do I order free samples?

To order free samples, simply visit the product page you’re interested in and click "Add to Cart". Alternatively, you can contact us via email or WhatsApp for assistance.

How many samples can I order at once?

You can order up to 3 free samples per order. If you require more, please contact us for assistance.

What should I consider before placing an order?

Before placing an order, please ensure you’ve double-checked the tile measurements, color, and quantity. Confirm your delivery address, and if you prefer delivery on a specific date and time, make a note while placing the order. If you forget to do so, please email us within 24 hours of placing the order.

Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order within 24 hours of placing it. Please contact us via email as soon as possible to make changes.

What should I do if I placed an order but didn’t receive a confirmation email?

If you haven’t received a confirmation email, check your spam or junk folder. If it's not there, please contact us to verify your order.

Do you offer custom tile designs or sizes?

We offer a variety of standard sizes and designs, but if you’re looking for something custom, please contact us to discuss your requirements. Custom orders may have different lead times and costs.

Do you offer trade discounts?

Yes, we do! Simply visit our Trade Account page, which you can find in the Quick Links section at the bottom of the Home Page, and fill out the form. Our team will get in touch with you shortly.

Is it safe to make payments on your website?

Yes, we use secure payment gateways and encryption to ensure all transactions are safe and your data is protected.

Can I pay for my order in installments?

Currently, we do not offer installment payments. The full amount must be paid at checkout.

Do you provide free shipping?

Yes, we offer free shipping on orders over £299 within the UK mainland only.

How long does delivery take?

Standard delivery within the UK mainland typically takes 3-5 business days. For specific delivery times, please check at checkout or contact us.

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