FAQs

“Browse our FAQs for quick answers to commonly asked questions about our porcelain tiles and Company. Find information on tile advantages, installation tips, shipping policies, and more. If you can’t find what you’re looking for, our friendly customer support team is here to help and also other ways to contact like Instagram & Facebook.

What is porcelain tile?

Porcelain tile is a type of tile that is made from finely ground clay minerals, such as kaolinite, along with other materials such as feldspar, quartz, and various pigments. These raw materials will carefully select and they will be processed to create a homogeneous mixture. The mixture will be shaped into the desired file form through methods like extrusion or piercing.

The special qualities of porcelain tiles are due to their high firing process. Usually over 2100 degrees Fahrenheit (1150 Celsius). This process is more intense than the second tile. High temperatures transform clay minerals and other components into vitrified materials. As a result, the tile becomes strong, hard, and abrasion resistant. Read More>>

How is porcelain tile different from ceramic tile?

Porcelain tile and ceramic tile may look similar, but there are some key differences between them. Here’s how porcelain tile differs from ceramic tile:

  1. Composition: Porcelain tile is made of fine porcelain clay and is fired at a higher temperature than ceramic tile. This makes it denser, harder, and less porous compared to ceramic tile.
  2. Durability: Porcelain tile is highly durable and resistant to wear, scratches, and stains. It is suitable for high-traffic areas and is known for its longevity. Ceramic tile is less durable and more prone to chipping and cracking.
  3. Water Absorption: Porcelain tile has a lower water absorption rate, usually less than 0.5%. It is considered impervious or vitreous, making it suitable for areas with high moisture, such as bathrooms and kitchens. Ceramic tile has a higher water absorption rate, typically above 0.5%.
  4. Versatility: Porcelain tile can be used both indoors and outdoors, thanks to its low water absorption and frost resistance. It is also available in a wide range of finishes, including polished, matte, and textured. Ceramic tile is primarily recommended for indoor use.
  5. Maintenance: Due to its low porosity, porcelain tile is easier to clean and maintain. It is less likely to absorb stains or harbor bacteria. Ceramic tile may require more frequent cleaning and sealing to prevent staining and moisture penetration.
  6. Price: Porcelain tile is generally more expensive than ceramic tile due to its higher quality and durability. Ceramic tile is often a more budget-friendly option.

When choosing between porcelain and ceramic tile, consider the specific needs of your project, the level of foot traffic, and the desired aesthetic to make an informed decision. Read More

What are the advantages of using porcelain tiles?

Porcelain tiles offer several advantages that make them a popular choice for both residential and commercial spaces. First, their exceptional durability ensures they can withstand heavy foot traffic without losing their appearance or integrity. They are highly resistant to scratches, wear, and impact, making them suitable for high-traffic areas. Second, porcelain tiles have low water absorption rates, making them highly resistant to moisture. This makes them ideal for areas prone to water exposure, such as bathrooms and kitchens. Additionally, their non-porous surface provides stain resistance, easy maintenance, and versatility in design options. With their fade resistance, low maintenance requirements, and allergy-friendly properties, porcelain tiles provide a durable, beautiful, and practical flooring solution. Read more

Are porcelain tiles suitable for both residential and commercial use?

Yes, porcelain tiles are suitable for both residential and commercial use. They offer exceptional durability and can withstand heavy foot traffic, making them ideal for high-traffic areas in commercial settings such as offices, hotels, restaurants, and retail spaces. In residential applications, porcelain tiles are a popular choice for various areas including kitchens, bathrooms, living rooms, entryways, and even outdoor spaces. They are designed to withstand the demands of daily use, providing a long-lasting flooring solution that maintains its appearance and performance over time. Additionally, the versatility of porcelain tiles in terms of design options and aesthetics makes them suitable for a wide range of residential and commercial interior styles. Read More

How do I choose the right porcelain tile for my project?

To choose the right porcelain tile for your project, we are here to assist you 24/7. We understand that each customer has unique needs and preferences. Here’s how we can help:

  1. Expert Guidance: Our knowledgeable team can provide personalized guidance based on your project requirements. Whether you need assistance with color selection, tile size, or design options, we are here to answer your questions and offer recommendations.
  2. Free Samples: We offer 100% free samples of our porcelain tiles, allowing you to see and feel the product before making a decision.
  3. Customization Options: If you have specific design ideas or customization needs, we can work with you to find or create the perfect porcelain tile solution. From unique patterns to special finishes, we strive to fulfill your vision.
  4. Quality and Durability: Our porcelain tiles are carefully selected for their quality and durability. We can provide information on the technical specifications, such as slip resistance, water absorption, and strength, to ensure you choose tiles that meet your project’s requirements.
  5. Ongoing Support: Even after you’ve made your selection, we continue to provide support. If you have any concerns or questions during the installation process or after, our customer support team is available to assist you.

At Surfaces Tiles, we are dedicated to helping you choose the perfect porcelain tiles for your project. Contact us anytime or on Instagram & Facebook, and we’ll ensure you find the ideal solution that meets your needs and exceeds your expectations.

Do you offer samples of your porcelain tiles?

Yes, we offer 100% free samples of our porcelain tiles for wall tiles, floor tiles, kitchen tiles, bathroom tiles, and outdoor tiles. We understand the importance of seeing and feeling the actual product before making a purchase decision. Our samples allow you to assess the color, texture, and quality of the tiles firsthand, ensuring you make an informed choice for your project. Simply contact our customer support team, and they will assist you in selecting and delivering the samples to your doorstep.

How do I contact customer support for further assistance?

For further assistance, you can easily reach our customer support team through multiple channels:

  1. Contact Us: Visit our website and navigate to the “Contact Us” page. Fill out the contact form with your inquiry, and our team will respond promptly.
  2. Call Us: Dial our customer support at 07877968447. Our knowledgeable representatives are available during business hours to address your questions and provide assistance.
  3. Email Us: Send us an email at [email protected]. Feel free to write your queries or concerns, and our team will get back to you as soon as possible.
  4. Instagram: Connect with us on Instagram Surfaces Tiles Ltd. Direct message us with your questions or concerns, and we’ll provide a swift response.
  5. Facebook: Find us on Facebook at Surfaces Tiles Ltd. You can reach out to us through Facebook Messenger, where our team will be ready to assist you.

We are committed to ensuring your satisfaction, and our customer support team is here to provide you with the help you need. Contact us via phone, email, Instagram, or Facebook, and we’ll be glad to assist you promptly.

Do the website prices include VAT?

Yes, all prices displayed on our website include VAT. We believe in providing transparent pricing to our customers, so you can be assured that the prices you see online already include the applicable VAT. There are no hidden costs or surprises during checkout. If you have any further questions regarding pricing or VAT, please don’t hesitate to contact our customer support team for assistance.

Do you provide fast Delivery?

Absolutely! At Surfaces Tiles, we offer next day delivery services to ensure that you receive your porcelain tiles promptly. We understand the importance of a fast turnaround time, especially when it comes to completing your projects efficiently. With our next day delivery option, you can expect your order to be shipped out swiftly and arrive at your doorstep in a timely manner. We prioritize the satisfaction of our customers, and providing quick and reliable delivery is one of our top priorities. Rest assured, we are committed to bringing you the convenience and convenience of next day delivery for your porcelain tile needs. Read more>>

If I provide measurements or plans, can your team calculate my area?

Absolutely! We have a dedicated team of experts who can assist you in calculating the area based on the measurements or plans you provide. Simply provide us with the necessary information, such as the dimensions of the space or the architectural plans, and our team will utilize their expertise to accurately calculate the area for you. This service is aimed at ensuring that you receive the right amount of porcelain tiles for your project, eliminating any guesswork or potential errors. We value our customers’ satisfaction and strive to provide comprehensive support throughout your tile selection and purchasing process. Feel free to reach out to our customer support team, and they will guide you through the steps to provide the measurements or plans required.